Reference

What You Agree To When You Use i00

These terms set out the rules that apply to your i00 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost, GrabPay coveredRM transactions onlyAccount security obligationsContact support for any dispute

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is the right starting point. We handle terms-related queries through the channels below — bring your account details when you reach out so we can look into your case without delay.

Team online

Live Chat

Raise a terms or account query directly through live chat. Have your account email and the relevant transaction reference ready so we can pull up the details quickly.

Email Support

For detailed or documented disputes, email is the right channel. Describe the issue clearly and attach any screenshots — we treat emailed complaints as formal records.

Account Help Centre

Common questions about account rules, wallet restrictions and eligibility conditions are answered in the Help Centre — check there first before opening a ticket.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms are not just a legal formality — they describe real operational commitments around how we store your data, protect your account credentials, and handle disputes. Here is what each commitment actually means for your account.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately via live chat — we can freeze the account while we investigate.

Data Retention

We keep account and transaction records for as long as required under applicable local law. You can request a summary of what we hold by contacting support with your registered email address.

Cookie and Session Use

We use session cookies to keep you logged in and to remember wallet preferences such as your Touch 'n Go eWallet or Boost selection at the cashier. You can adjust cookie settings in your browser at any time.

Dispute and Change Requests

To raise a formal dispute or request a correction to your account data, email us with your account ID. We acknowledge all formal requests within the timeframe set out in our privacy policy.

How These Terms Apply to Your Account

i00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on i00, you confirm that you have read and accepted these terms in full. They govern every interaction — from your first deposit via Touch 'n Go eWallet or Boost, through to a withdrawal processed back to your GrabPay wallet. We reserve

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the right to update these terms; when we do, we will notify you through your registered contact details before any change takes effect. Continued use of your account after notice counts as acceptance. These terms apply to all account activity within Malaysia and any other region
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where access is permitted under local law. You are responsible for ensuring your use of i00 complies with the laws of your jurisdiction. Wallet transactions — whether initiated through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — are subject to the same terms as
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all other account funding methods. If any clause here conflicts with a specific promotion's stated conditions, the promotion conditions take precedence for that promotion only. For everything else, these terms apply. Players in Subang Jaya and anywhere else in Malaysia access the same account rules; there
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is no regional variation within supported areas.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Rights and These Terms

These are the questions we get most often about how i00's terms work in practice — covering account eligibility, wallet rules, data rights and what happens if terms change.

These terms apply to anyone who opens or holds an account on i00. Access depends on local law and is available only in regions where that law permits, including eligible areas of Malaysia.

Yes. We will notify you via your registered contact details before any update takes effect. Continuing to use your account after that notice is treated as your acceptance of the revised terms.

Every funding method — Touch 'n Go eWallet, GrabPay, Boost, DuitNow and FPX — is governed by the same account terms. The wallet provider's own terms also apply independently on their side.

Email our support team using your registered address and include your account ID. We will confirm what data we hold and the retention period, in line with applicable local law requirements.

We may suspend or close the account depending on the nature of the breach. Any funds already verified and cleared in your account wallet will be handled according to the dispute process outlined in our support policy.

No. The same account terms apply across all supported areas of Malaysia, including Subang Jaya and other regions. Where local law in any area restricts access, that restriction applies regardless of account status.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoGolden Dice

What You Agree To When You Use i00

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security and Data Under These Terms

Account Security

Data Retention

Cookie and Session Use

Dispute and Change Requests

Questions About Your Rights and These Terms

01 Who do these terms apply to?

02 Can i00 change these terms after I have opened an account?

03 Do wallet payments like Touch 'n Go eWallet and GrabPay fall under these terms?

04 How do I request a copy of the data i00 holds on my account?

05 What happens if I breach these terms?

06 Are there different terms for players in different parts of Malaysia?

Terms & Conditions

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