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Our Legal Terms, Plainly Stated

These terms set out how your i00 account works, what rules apply to how you use it, and what we're each responsible for.

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DATA & ACCOUNT SECURITY

How We Handle Your Account and Data

We collect only the information necessary to operate your account, verify your identity and process payments. Data shared when you link a wallet — Touch 'n Go eWallet, Boost, GrabPay — is used solely to match your deposit and withdrawal records. We do not sell personal data to third parties. Account security relies on a one-time passcode sent to your registered mobile number each time you log in from a new device. You can request a full copy of your stored data or ask us to delete your account by submitting a written request through email support.

Data Retention

We keep your account and transaction records for as long as legally required. Once that period lapses, data is deleted or anonymised from our systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Every new-device login triggers an OTP to your registered number. If your number changes, update it in account settings before attempting a withdrawal.

Your Rights

You have the right to access, correct or request removal of your personal data. Submit a written request via email and we will respond within the timeframe required by applicable law.

CONTACT CHANNELS

Reach Us on Legal Matters

If you have a question about how our terms apply to your account, need to request a data copy, or want to raise a dispute, these are the channels that will get you the right response. For legal or compliance queries specifically, email gives us the written record we need to handle your case properly.

Live Chat Available directly inside your account dashboard for general account and terms queries. Our team can escalate to the compliance desk when needed.

Email Support Send legal, data or dispute queries to our support address found in your account settings. Written requests are processed in the order they arrive.

Account Help Centre Policy documents, terms updates and data-request forms are hosted in the Help section of your account — accessible from any mobile device or desktop browser.

What These Terms Actually Cover

i00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account with us is governed by the terms set out on this page and any supplementary policy documents linked from within your account dashboard. By opening an account and making a deposit — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX —

1
you confirm that you have read and understood these terms. We update these documents when our operations or legal obligations change; the version published on this page at the time you access it is the version that applies. If a change is material, we will notify
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you via the contact details on your account before the updated terms take effect. You are responsible for keeping your account credentials confidential. If you suspect unauthorised access, contact our support team immediately so we can place a temporary hold and investigate. Funds deposited through local
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payment rails such as Touch 'n Go eWallet and Boost are credited to your account wallet; withdrawals are subject to verification of the account that initiated the deposit. We do not accept liability for delays caused by your payment provider's own processing queue. Any dispute about
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a transaction must be raised within 30 days of the relevant account activity. Where these terms conflict with applicable local law in Malaysia, local law takes precedence.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions on Our Terms

The questions below come up most often when it comes to account terms, data rights and how our policies apply to Malaysia accounts. If you cannot find what you need here, use live chat or email and we will get back to you with the relevant policy section.

Yes, these terms apply to any account accessed from Malaysia. Access is available where local law permits, so you are responsible for confirming your eligibility under the rules in your area.

Wallet transaction data is used only to match your deposit to your account and to process your withdrawal back to the same wallet. We do not store your full wallet credentials or share them with third parties.

Send a written request to our support email address found in your account settings. We will compile your data record and respond within the timeframe required by applicable local law.

We notify you of material changes via your registered contact details before they take effect. Minor clarifications may be updated without prior notice; the current published version always applies.

Contact us within 30 days of the relevant activity via live chat or email. Include your account reference and the transaction date so our team can locate and review the record promptly.

Where these terms conflict with applicable Malaysian law, local law takes precedence. Any dispute that cannot be resolved informally will be handled in accordance with the jurisdiction stated in the full terms document.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Our Legal Terms, Plainly Stated

How We Handle Your Account and Data

Data Retention

Cookie Policy

Account Security Steps

Your Rights

Reach Us on Legal Matters

Frequently Asked Questions on Our Terms

01 Do these terms apply to me if I am in Subang Jaya or anywhere else in Malaysia?

02 What happens to my data when I deposit via Touch 'n Go eWallet or Boost?

03 How do I request a copy of the personal data i00 holds on me?

04 Can i00 change these terms without telling me first?

05 How do I raise a dispute about a transaction on my account?

06 What law governs these terms if there is a conflict?

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