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How i00 Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, make a deposit, or reach out for help — from your name and contact details to the wallet you use to fund your account.

Account data coveredTouch 'n Go eWallet, Boost, GrabPay contextYour access rights explainedRetention periods statedContact path included
i00 How i00 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Security and Your Account Rights

We apply encryption to data in transit and at rest, so information moving between your device and our servers — whether you are topping up via GrabPay or checking your account balance — is not readable in plain text. Access to your stored data is limited to the teams that need it for operational reasons: account verification, payment reconciliation and fraud review. We do not grant broader internal access without a documented reason.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie settings through your browser at any time without closing your account.
Data Retention Account records are kept for as long as your account is active and for the period required by applicable local law afterwards. Once that period passes, data is deleted or anonymised in line with our internal retention schedule.
Account Security Practices Each login triggers an OTP sent to your registered number or email. We recommend you never share that OTP with anyone — our support team will never ask for it during a chat or email exchange.
Third-Party Processors Payment processors for Touch 'n Go eWallet, Boost and GrabPay handle transaction data under their own privacy terms. We share only the minimum data needed to process your deposit or withdrawal correctly.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete information that is no longer necessary, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through the in-account help section. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt as soon as your message comes through.

Live Chat Start a live chat from any page on i00 to raise a data query. Our team will log your request and follow up through the same channel or by email.
Email Support Send your data access or correction request to our support email address shown in the account help section. Include your registered email so we can locate your record.
In-Account Help Log in, head to the Help section, and submit a data request form directly. This path ties your request to your verified account automatically, speeding up the process.

Your Privacy Questions, Answered

These are the questions we hear most often about how i00 manages account data, what rights you hold, and how to act on them. If your question is not here, live chat or the in-account help form will get you a direct answer from the team.

Yes. Submit a data access request through the in-account Help section or by email. We will compile and send what we hold on your registered account within a reasonable timeframe.

We share transaction references with payment processors for Touch 'n Go eWallet, Boost and GrabPay only to complete your deposit or withdrawal. Full wallet credentials are never stored or passed on.

We retain your records for the period required by applicable local law after account closure. Once that window passes, your data is deleted or anonymised according to our retention schedule.

Contact us via live chat or the in-account Help form, state which detail is wrong, and we will verify and update it. Some fields, like your registered name, may require supporting documentation before we can amend them.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can disable non-essential cookies in your browser settings; disabling session cookies may affect how your account loads.

Access and eligibility depend on local law and are available where local law permits. Where your access is permitted, this policy covers all data collected during your use of the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.